The Deming Dimension
by Henry R. Neave
Anytime I talk to people about Agile, it isn’t long before I bring Deming into the conversation. Most people have heard about him in passing, but many don’t realize what type of impact he’s had, directly or indirectly, on popular methodologies such as Six Sigma, the CMMI program, scrum, Lean and TPS, Kanban, and older methodologies such as TQM. I believe if you study Deming, these other methods will make more sense to you. For me, Deming’s principles are the bedrock for organizational success and all these others are the various methods and tools for implementation and are better applied if you understand Deming.
Deming, despite his genius, can be tough to understand. Perhaps this is why these easier- to-understand-methods are so popular and Deming so little known (the Harvard Review recently said he’s been forgotten). I listen to the Deming Podcast regularly and a frequent story of those who met him or attended his seminar was that at first they didn’t understand what he was saying. One person reported he thought Deming was senile. Even his closest students have said Deming could be difficult to understand.
I haven’t read Out of the Crisis or The New Economics yet, which are his most known books. I’ve read the Essential Deming which is a collection of his articles and letters revolving around his core principles. I’d certainly recommend it, but for those starting out on Deming, I recommend the Deming Dimension (buy it here). This was written by one of his students and breaks down what he was trying to say into a more understandable format. Its a pretty easy read. I finished it in about a month and I’m a slow reader.
Be warned! One person on the podcasts reports that when he met Deming at one of his seminars, Deming told him, “what I’m about to tell you today will haunt you for the rest of your life.” Its true. Deming may be tricky to understand, but once it clicks, it clicks, and your entire world view will change.
I also highly recommend checking out the Deming Institute. They have a blog, Deming’s articles, videos, the podcast, and more. Its an excellent resource.